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Frequently Asked Questions About The North County Village 

What is the North County Village?

The mission of the North County Village is to provide services and support to enable Carlsbad and Encinitas residents to have a healthy, active, and independent lifestyle and remain in their homes for as long as possible.

 

What is Aging in Place?

Aging in Place is the concept that you can (and are entitled to) remain in your current residence and in your community for the remainder of your life — or as long as you wish — regardless of changes to your abilities that may occur with age. Aging in Place is a choice. It gives you control over your independence, quality of life and dignity. Deciding to age in place means you are choosing how you want to spend your retirement years, how you want your home to be set up, what your health care choices will be, which types of assistance are right for you, and what your wishes are regarding finances and major life events. Aging in place does not mean you have to do everything yourself. It means you get to plan how your needs are met, who meets them and when. These choices, plans, and flexible assistance are at the core the North County Village.

 

How does the North County Village operate?

Who does what? We are a 501(c)(3) nonprofit organization that is guided by a Board of Directors. There are also several Board committees with the North County Village community volunteers that advise the Board in developing ideas, programs, policies, and procedures. Those committees include: Membership, Programs, Volunteer Services, Finance, and Marketing and Communications. While at launch, we will be an all-volunteer group, the plan is that the day-to-day operations of the North County Village will someday be managed by paid staff. Volunteers are recruited from the community. All volunteers will be required to complete an application and agree to a background check. Orientation and training will be conducted to prepare our volunteers for the services requested by members. By signing up for specific tasks such as driving, providing computer assistance, helping with home maintenance and simple repairs, and providing administrative assistance for the North County Village itself, volunteers can choose how and when they want to help. Our organization has general liability and accident insurance that protects Board members and other volunteers.

 

Why should I become a member?

Here are just a few of the reasons to become a North County Village member:

  • You want to age in place in your own home in the North County Village community you love. 
  • Even if family and friends can help with transportation and chores, they may not always be available or you may prefer not to call on them regularly.
  • You want to enjoy a wide range of educational programs and social events. The North County Village will keep you from feeling isolated in your home as you interact with and enjoy the company of your neighbors.
  • You may suddenly find that you need help getting to medical appointments or even shopping, due to illness, surgery, a hospital stay, or other personal circumstance. 
  • The North County Village membership can make the difference between your being able to remain safely in your home or having to leave because you need assistance. When you are no longer comfortable climbing up on a ladder to change a lightbulb, our volunteers will gladly take care of that and many other tasks. Companionship visits, daily check-in contacts, assistance with technology, meals, transportation, and other services can provide critical support.
  • You will have access to a list of Member Recommended Providers, such as plumbers, handymen (and handywomen), home health services companies, landscapers, etc. Some vendors will offer discounts to the North County Village members. With the North County Village behind you, you can feel more secure about the trustworthiness of your service providers. These vendors have been recommended by your neighbors.
  • The North County Village allows you to get help and give help.

 

Why should I join if I am in good health and don’t believe I will need the Village services in the near future?

Members join for many reasons. Many like the social and educational occasions - programs, museum tours, cultural events, informal gatherings - and the opportunity to be with friends as well as to meet new people. Others like the convenience of having a place to call for all types of services, such as recommended electricians, rides to medical appointments, or help installing a new printer.  You may be capable of climbing up to change your smoke alarm battery, but that doesn’t necessarily mean it’s a good idea for you to do it. The North County Village membership means that you can choose to request this service to protect yourself from the risk of injury. A few members may need referrals to home care services. Many members (and their families) find it reassuring that the North County Village can provide access to such resources when needed. Membership is a kind of insurance policy knowing that we are here for you whenever the need arises. Many join the North County Village to help their older friends and neighbors continue to live safely and happily in their homes. By becoming a member now, you ensure that our services will continue and be there in the future, when you do need them. In reality, you will be supporting the development and operation of the North County Village as a valuable community resource which may be important to you personally in the future regardless of your current health and ability to live independently.

 

How does membership in the North County Village work?

The North County Village is a membership organization, and you must be a member to utilize volunteer services, have access to our list of recommended providers and attend most of our programs.  We welcome as members any North County Village residents ages 55 and up living in Carlsbad or Encinitas.  We have both individual and  household memberships, as well as social memberships.

 

Why is there a fee to join?

Annual membership fees help the North County Village pay for expenses, such as liability insurance for volunteers, website and software packages, printing, required filing fees, the cost to confirm credentials for service providers and volunteers, legal and accounting services, and compensation for paid staff, once we get to that stage in our development. For 2018, there are two levels of membership: 

  • Full Memberships are $600 for an individual or $850 for a household. Full members may attend most programs at no charge (except for some events that include extensive food and beverages or paid entertainment or off-site events that charge admission), have access to the Member Recommended Provider Directory, and receive volunteer-provided services. Since the value of these services more than equals the full amount of the membership fee, the fee may not be eligible for a tax deduction.Full members can more than recoup the cost of membership in the savings from using our services such as transportation, help with electronics, social activities, and assistance with unexpected needs.
  • Supporting Memberships fees include all social, cultural, and educational events and access to the Preferred Provider Directory. These memberships do not include volunteer services. The fair market value of a Supporting Membership is $200. Any amount over $200 may be tax deductible. A Social Membership fee is $200 per individual.

 

What types of programs does the North County Village provide? 

The North County Village offers a real value to members through a variety of programs and activities. Most are free unless they involve an outside event such as a concert, movie, or meal. For example, we have events for members, guests, and potential members to socialize, share information, and learn more about the North County Village. We will continue to expand these programs, offering members additional programs and activities as desires and needs become evident. In addition, we will bring members and the community-at-large the latest information and guidance on issues related to aging in place.

 

What services do volunteers provide to the North County Village members?

Volunteers can change members’ hard-to-reach light bulbs; do basic setup for a new computer or an e-mail account; offer a ride to the store or to a medical appointment; help them organize their files, bills and monthly payments; pull weeds in their garden; or help with pets in emergencies. The North County Village coordinates requests for volunteer assistance via email outreach to our registered volunteers.

 

What are Member Recommended Providers and how does this program work?

We have a list of Member Recommended Providers who have been recommended by members, neighbors and volunteers. We continue to monitor these service providers on a regular basis and follow-up with any complaints or bad reviews from the North County Village members. Included in this list are electricians, plumbers, home care companies, painters, landscapers, house-washers, etc. We are continually recruiting more. Some of these preferred providers may offer a discount to the North County Village members. If you elect to go with a vendor, you will contact them (based on information provided by the North County Village office), mention your membership and contract with them individually for payment.

 

Who can be a North County Village Volunteer?

Our volunteers are a talented group with widely-varied backgrounds. Each person is motivated by a desire to serve others and make a positive difference in our community. A number of the North County Village members act as volunteers, while non-member volunteers are also recruited from the community. Requirements include screening by the North County Village and participation in an orientation class.  We’re always looking for volunteers to provide new services and recreational activities. Are you a computer whiz or database manager? Perhaps an excellent gardener? Or maybe you’re a person with a knack for repairing bicycles or other mechanisms that break. Or one who helps folks get organized. We would love to give you the opportunity to share your skills with your neighbors through the North County Village!

 

How do I request a volunteer service or member recommended provider referral?

We ask you to provide at least three days’ notice for every volunteer request, especially for transportation. Use our website ncvillage.org to submit your request. You can also call us at (760) 456-9040. We will gather all the relevant information in order to match the volunteer to you, so have addresses, times, and any relevant logistical details ready before you call. Access to the Member Recommended Provider Directory will be online or by phone. A login will be provided to members in order to access this portion of the North County Village website.

 

What if I need something that is not on the list of services?

Call or e-mail the North County Village to see what we can do for you! We will work with you to find a solution to meet your needs. Our service list will be growing based on the needs of our members.

 

How are member requests handled? 

Members go to our website, send an e-mail, or call our office with all personal requests and Member Recommended Provider needs or to sign up to participate in an event. When we receive a member request for service, the North County Village will assign a volunteer to help with that request and coordinate details between the member and volunteer. If the member requests a member recommended provider referral, we will make several suggestions.